Instructions on cancellation

Right of cancellation for consumers

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Bad Onlinevertrieb GmbH, Allmendstraße 6, 79353, Bahlingen, info@badquadrat.de, +49 7663 - 6071089) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory. For this purpose, please use the attached sample withdrawal form, which is, however, not mandatory.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. For goods that cannot be returned normally by mail due to their nature, the costs for returns within Germany are: for bathtubs, shower trays and whirlpools: €85.00, for bathroom ceramics: €63.00, for bathroom furniture, mirror cabinets and bathroom radiators: €78.00, for shower partitions: €160.00 and for the rest of the goods that cannot be returned by parcel service: €63.00. The island surcharge is calculated as a surcharge and amounts to a maximum of 185.00 €. For return shipments from abroad, the costs for bathtubs, shower trays and whirlpools are: 150,00 €, bathroom ceramics at: 105,00 €, bathroom furniture, mirror cabinets and bathroom radiators at: 130,00 €, shower enclosures at: €290.00 and the remaining non-package serviceable goods at: 105,00 €. The island surcharge is calculated as a surcharge and amounts to a maximum of 185,00 €.

You must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods not necessary for the examination of the quality, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.